Refund policy
Returns & Refund Policy
30-Day Satisfaction Guarantee
We’re confident you’ll love your LA’FILLE SIA serums. That’s why we offer a 30-Day Satisfaction Guarantee on serums purchased directly from our website and shipped within Australia.
Try your serum for up to 30 days from the date you receive your order. If you’re not completely satisfied for any reason, contact us at info@lafillesia.com.au within 30 days and include your order number.
Once your return request is approved, we’ll arrange a full refund of the product purchase price.
The 30-Day Satisfaction Guarantee applies to Australian orders only and does not apply to orders shipped outside Australia.
Opened and used products are eligible under our 30-Day Satisfaction Guarantee. Please return the remaining product, in its original packaging where possible, using tracked postage at your expense.
Original shipping charges and return postage costs under the 30-Day Satisfaction Guarantee are non-refundable.
The 30-Day Satisfaction Guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at info@lafillesia.com.au.
Please include:
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Your order number
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A clear description of the issue
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Supporting photographs where applicable
Once reviewed, we will assess the issue and advise you of the appropriate remedy.
Nothing in this policy limits your rights under the Australian Consumer Law.
Non-Returnable Items
Outside our 30-Day Satisfaction Guarantee and your rights under applicable consumer law, we do not accept returns for:
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Gift cards
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Custom or personalised items
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Promotional or complimentary items not purchased by the customer
Sale or discounted items remain eligible for the 30-Day Satisfaction Guarantee where applicable.
Refunds
Once an eligible return under our 30-Day Satisfaction Guarantee has been received and approved, your refund will be processed to your original payment method within 10 business days.
Original shipping charges and return postage costs for returns made solely under our 30-Day Satisfaction Guarantee are non-refundable.
Please remember that your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@lafillesia.com.au.
Exchanges
We do not offer direct exchanges.
Where an item is damaged, defective or incorrect, a replacement may be provided where appropriate and subject to product availability and your rights under applicable consumer law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
The rights provided by our 30-Day Satisfaction Guarantee are additional to your rights and remedies under the Australian Consumer Law.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receipt in accordance with applicable EU consumer law.
Any statutory rights available to you under applicable consumer law are not limited by this policy.
Contact Us
For return, refund or satisfaction guarantee enquiries, please contact: